1. 词数100词左右
2. 可适当增加细节,使行文连贯
3. 开头结尾已给出,不计入总词
可能用到的生词:投诉complaint n.
【优秀满分范文】
To whom it may concern,
I am one of your customers(顾客). I ordered(订购)a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.
I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.